If you’re making a motor claim, call +44 (0) 800 328 9076. The motor claims helpline is open 24 hours a day, 365 days a year. If the accident involves injury to any person, the police should be notified immediately.

We don’t use claim forms. Instead, in the first instance please contact the motor claims helpline on +44 (0) 800 328 9076.

Please speak to the claims handler advised to you in the acknowledgment advice that you received. Their contact details are allocated on receipt of your claim. If that information is not easily to hand or you have any further queries, please contact the motor claims helpline on +44 (0) 800 328 9076.

The motor claims helpline will provide you with all the information you need. We’ll agree a plan and keep you informed of progress.

Subject to you having the appropriate level of cover, the following services will be available:

If you have any queries, please phone contact the motor claims helpline on +44 (0) 800 328 9076 and forward any correspondence to the address below.

RiverStone Insurance Limited – Claims, 11-12 Pioneer Court, Morton Palms Business Park, Alderman Best Way, Darlington, DL1 4WD
Email: Darlingtonclaims@rsml.co.uk

Refer to your policy for the contact details. If you still need help, contact the motor claims helpline on 0800 328 9076.

If you have a general enquiry in respect of your policy please contact your broker or intermediary. If you have a claims query in respect of your policy please refer to the acknowledgement advice that you received when you notified your claim. In the alternative please contact the appropriate claims helplines detailed in “How do I make a claim?”

RIL is no longer licensed to issue renewals. Please contact your broker or intermediary.

Please contact your broker or intermediary.