RiverStone Insurance (UK) Limited ("RIUK") Claims

How to make a claim

Need to contact us to make a claim? Find the right contact details below:

RiverStone Insurance (UK) Limited Contacts

If you would like to contact a member of our management team, please see below for details:

RiverStone Managing Agency (“RSMA”) Claims

RiverStone Managing Agency is the managing agent of Syndicate 3500 (which contains most of the claim liabilities acquired from various Lloyd’s syndicates).

If you would like to contact a member of our management team, please see below for details:

Below is a description of the business managed by RSMA. If you are in any doubt whether your business is covered by RSMA please do not hesitate to contact the RSMA claims management team above who will be happy to assist you.

RSMA manages business for and on behalf of all the underwriting members of Lloyd’s Syndicate 3500 for and on behalf of all the underwriting members of Lloyd’s Syndicates 2, 49, 187, 189, 271, 349, 370, 376, 506, 507, 535, 538, 780, 860, 864, 1019, 1038, 1183, 1200, 1204, 1207, 1861, 1897, 1980, 2001, 2014, 2015, 2112, 2183, 2376, 2468, 2506, 3210, 3330, 4000, 4444, 4472 in respect of the underwriting years specified in the table below:

Additional Notes

(1) In respect of:

1. Policies originally written by MS Amlin Underwriting Limited on behalf of Syndicate 2001 in respect of employers’ liability and public/products liability policies underwritten between 1 January 2001 and 1 October 2018 for risks located in the Republic of Ireland.
2. Policies of insurance and reinsurance issued by Syndicate 2001 for the 2020 year of account written as part of the MS AUL Property & Casualty UK portfolio, being that business written through Lloyd’s SCOB codes: Motor (AI011), Employers’ Liability (AI070) Public/Product Liability (AI080), Package (AI090), and Real Estate (AI091), and all predecessors/equivalent historical SCOB codes.

(2) In respect of

1. Policies of insurance and reinsurance issued by Brit Syndicates Limited (BSL) and comprising non-US professional indemnity business, UK employers’ liability and public liability business for 2014 and prior years of account, and certain international public liability losses relating to the 2004 year of account
2. Policies of insurance and reinsurance issued by by BSL (i) in its aviation excess of loss, liability and hull portfolios and engineering and construction accounts and (ii) through managing general agents or service companies which are now or were within BSL’s group in each case for the classes and years of account listed below.

(3) In respect policies of certain policies of insurance and reinsurance issued by Canopius Managing Agents Limited on behalf of Syndicates 4444 and 1861 underwritten in or reinsured to close into the 1993-2020 years of account for Syndicate 4444 and underwritten in or reinsured to close into the 2020 year of account for Syndicate 1861.

(4) In respect of policies of motor reinsurance issued by Syndicate 4472 underwritten in or reinsured to close into the 2005-2018 years of account.

(5) For more information about the migration of operational activities supporting Syndicate 2014 (2014-2019 years of account) to RiverStone International, please click here: Reinsurance to Close notification of migration

RSMA Underwriting Support

If you have a policy or underwriting query, please email us at the following:

Syndicate 780 – advent.underwriting-support@rsml.co.uk

Syndicate 3210 – uwsupport3210@rsml.co.uk

Syndicate 2015 – S2015UWSupport2017RITC@rsml.co.uk

Syndicate 1897 – s1897uwsupport@rsml.co.uk

Syndicate 1200 – S1200uwsupport@rsml.co.uk

Syndicate 2468 – S2468uwsupport@rsml.co.uk

Syndicate 4000 – S4000uwsupport@rsml.co.uk

Syndicate 2987 – Uwsupport2987@rsml.co.uk

Syndicate 2001 – Uwsupport2001@rsml.co.uk / S2001uwsupportChelmsford@rsml.co.uk

Syndicate 4444 – S4444uwsupport@rsml.co.uk

Syndicate 1980 – S1980uwsupport@rsml.co.uk

Syndicate 2014 – S2014uwsupport@rsml.co.uk

or please contact:

For any market listings, please send to the Senior Underwriter above.

Brokers or intermediaries

Are you a broker or intermediary representing a RIL policyholder?

Please go to our enquiry mailbox

Eagle Star Insurance Company Limited Claims

With effect from 23.59 on 31 December 2013 the general insurance business of Eagle Star Insurance Company Limited, Home and Overseas Insurance Company Limited and City of London Insurance Company Limited (collectively the “Eagle Star Companies”) was transferred to RiverStone Insurance (UK) Limited.

Please note that the transfer only related to the general insurance business of the Eagle Star Companies.

How to Contact Us

If you have a query in relation to the general insurance business of Eagle Star Companies, please refer to our Contact Us page where you will find contact details for the relevant department.

Alternatively, if your query does not relate to a general insurance business of the Eagle Star Companies, for example if you are an Eagle Star life or pension policyholder, please note that this business remains under the management of the Zurich Group who may be contacted via the following links:

• http://www.zurich.co.uk/contactus/
• http://www.zurich.co.uk/life/existingcustomers

Eagle Star Hospitalisation

A partir du 01/06/2016, toutes les demandes de remboursement devront être adressées a :

The Claims Department

Riverstone Insurance
Park Gate
161-163 Preston Road
BN1 6AU
United Kingdom

Bulletins d’hospitalisation peuvent être adressés par mail a :

Email : eaglestarfrance@rsml.co.uk

Sous réserve de validation, les paiements pourront être émis par virement bancaire si les coordonnes bancaires nous ont été transmises (RIB).

Plaintes / réclamations :

Emettre une plainte /réclamation :

Malgré nos bonnes intentions il se pourrait que des erreurs soient faites ; si c’était le cas, nous devons le savoir. Pour cela merci de compléter un des formulaires ci –dessous.

Commencer par sélectionner l’option qui décrit le mieux votre situation, ensuite veuillez nous communiquer :

Vos coordonnées Personnelles
Références de votre Police d’assurance
L’objet de votre réclamation
Ce que vous attendez de Nous.

J’aimerai faire une réclamation

Je suis la Personne qui fait la réclamation
Je représente la Personne qui fait une réclamation
Je suis le représentant qui a reçu la réclamation

Comment traitons-nous les réclamations :

Si vous faites une réclamation que nous pouvons résoudre dans les 48 heures, la dite réclamation n’ira pas dans notre procédure de plainte.

Si une réclamation ne peut être résolue rapidement, nous ferons des recherches et vous écrirons.

Si vous n’êtes pas satisfait du résultat après nos recherches, vous pourrez accéder à l’étape suivante ; nous vous dirons quelle option sera disponible dans votre cas précis.

Pour les consommateurs de l’Union Européenne les plaintes ou réclamations peuvent être soumises à la plateforme des litiges en ligne (ODR). http://ec.europa.eu/odr

La plateforme ODR renverra votre réclamation au Financial Ombudsman Service qui nous la transmettra.

• RiverStone Insurance (UK) Limited (“RIUK”) Claims
• Eagle Star Insurance Company Limited Claims
• Eagle Star Hospitalisation
• Employers Liability Tracing Office (ELTO)
• Employers Liability Direct Tracing Request
• RiverStone Management Limited (RSML) Contacts

Aioi Nissay Dowa Insurance Company Limited Claims

With effect from 23.59 on 31 January 2020 reinsurance contracts in respect of which Aioi Nissay Dowa Insurance Company, Ltd. (“ADI”) was the reinsurer (including reinsurance contracts originally written by or on behalf of ADI, or its predecessor companies in Japan) which were administered in the UK by or on behalf of ADI, acting through its UK branch, were transferred to RiverStone Insurance (UK) Limited.

If you have a query in relation to the ADI policies, please refer to our Contact Us page where you will find contact details for the relevant department.